The Step by Step guide should help with how to use the online ordering system. We have included some Frequently Asked Questions below to answer some common concerns:
How quickly will my order arrive?
Please note that although we aim to deliver orders within 3 working days, there could be a delay in the event of stock shortage or other unforeseen circumstances.
I’m not sure which product is best for me?
Try using our Product Selector to work out which product is most suitable. If you are still unsure then please phone us on 0800 393 431.
Is it possible to return products?
Please read the Terms and Conditions page for details on our returns policy.
How can I pay for my products?
The credit and debit cards we accept online are Maestro, all VISA, MasterCard Credit cards and Japanese Business Card.
If you have any other problems or queries then please contact the TENA Direct team on: 0800 393 431 or email us at Claire.tofts@sca.com and we will be happy to help.