Terms and Conditions for the Supply of TENA Products
It is important that you read these terms and conditions carefully. Together with our privacy policy and our legal statement they govern our relationship with you in relation to this website and your purchase of goods through it. If you have any general queries or questions about these terms and conditions or do not wish to accept them, please contact our customer services department on 0845 30 80 80 30 or at the following address before continuing:
TENA Customer Service
SCA Hygiene Products UK Limited
Southfields Road
Dunstable
Bedfordshire
LU6 3EJ
You may have other rights granted by law, and these Terms and Conditions do not
affect these unless you are purchasing goods from us in connection with your
business, in which case we exclude to the fullest extent permissible in law,
all conditions, warranties and stipulations, express (other than those set out
in these terms and conditions and the contract between us for the purchase of
the goods) or implied, statutory, customary or otherwise which, but for such
exclusion, would or might subsist in your favour.
The Contract Between Us
a. To purchase from us you must be over 18 and resident in the United Kingdom.
b. Any contract for purchases made through this website will be between us, SCA Hygiene Products UK Limited, whose registered office is Southfields Road, Dunstable, Bedfordshire LU6 3EJ, company registration number 3226403. Our VAT number is GB600433106.
c. Once you have completed your order process, you will be asked to confirm that it is correct. If it is not correct, you can revisit your order and correct the mistakes before confirming and submitting your order to us. It is your responsibility to ensure that your order is correct. Payment is due in full at the time of ordering and you may pay by Maestro, all VISA, MasterCard Credit cards and Japanese Business Card Once payment has been received we will confirm to you whether your order has been accepted by sending an email to you at the email address you provide. The email will include your name, products ordered and the total price. Our acceptance of your order brings into existence a legally binding contract between us on these terms.
d. If the goods that you have ordered are no longer available, we may offer you substituted goods of a similar nature and quality. In this case, we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the goods to you until we have confirmed that we have accepted your order.
e. The prices payable for goods as set out in the web site are inclusive of VAT unless otherwise stated. All payments must be made in full at the time of placing the order by Maestro, all VISA, MasterCard Credit cards and Japanese Business Card. If we are unable to accept your order for any reason then we will, at our option, either not debit your credit card or refund any money paid by you in respect of that order. We will not dispatch the goods until we receive payment in full.
f. If you require delivery of the goods outside the United Kingdom you will not be able to complete your order via our website. Please call 0800 393 431 to ascertain additional delivery charges for this and to complete your order.
Delivery Of Goods To You
a. SCA will post, or arrange a courier on your behalf for, the goods ordered by you to the name and address you give at the time you make your order.
b. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of our acceptance of your order. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery company.
c. You will become the owner of the goods you have ordered once we have received full payment from you and you have received them.
Your Right to Cancel
a. If you are a consumer (i.e. you are not purchasing the goods in connection with your business or you are not a business) you have the right, in addition to your other rights, to return the goods to us, cancel the order and receive a refund.
b. If you wish to cancel after receiving the goods you must not open them. You will need to inform us in writing within seven working days, starting on the day after the goods are received by you.
c. If you choose to cancel in accordance with (a) above then you must return the goods to us in the condition in which you received them at your cost and risk and we advise you to ensure the goods are adequately insured during the return journey.
d. All correspondence must be addressed to: Mail Order Online, SCA Hygiene Products UK Ltd, Southfields Road, Dunstable, Bedfordshire. LU6 3EJ. Once you have notified SCA that you are withdrawing your order, any sum debited to SCA from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by SCA in the condition they were in when delivered to you.
Damaged or Defective Goods and our liability to you
a. You must inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will repair or replace the goods or refund the price paid by you. If you would prefer repair or replacement of the goods please contact us and we will accommodate you where this is reasonably practicable.
PARAGRAPHS b AND c BELOW DO NOT APPLY IF YOU ARE PURCHASING THE GOODS IN
CONNECTION WITH YOUR BUSINESS.
b. These terms and conditions do not exclude our liability (if any) to you for:
c. We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when we enter into a contract. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.
d. If you are purchasing the goods in connection with your business then, except as provided in paragraph a above, we shall have no liability to you whatsoever (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the goods, any use made or resale of the goods by you, any breach of contract by us or any statement or representation made by us or on our behalf or otherwise under our contract with you for the purchase of the Goods.
Third Parties
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.
Force Majeure
We will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control.
Invalidity
If any part of these conditions is unenforceable (including any provision in which SCA excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
Complaints
SCA operate a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact the Customer Service department at the following address:
TENA Customer Service
SCA Hygiene Products
Southfields Road
Dunstable
Bedfordshire
LU6 3EJ
Entire Agreement
These terms and conditions, together with the current SCA Web site prices, product descriptions, delivery details and SCA contact details, set out the whole of our contract relating to the supply of the goods to you by us. These terms and conditions cannot be varied except in writing signed by a director of SCA.
Other information which you should be aware of:
We advise you to print a copy of these terms and conditions for your information in the future.
Governing Law and Jurisdiction
a. The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any term of these terms and conditions will be governed by the law of England and Wales.
b. The English courts will have non exclusive jurisdiction to settle any
disputes which may arise out of or in connection with these terms and
conditions or use of the website.