What does TENA Direct charge for delivery?
All TENA Direct orders are delivered free of charge.
When will my order be delivered?
We usually deliver within 2 working days when ordering before 3pm*.
*Due to COVID-19, we were experiencing an increase in demand that was impacting on our usual levels of service. We are pretty much back to normal and most orders are being delivered within our usual 2 working day delivery time and our TENA Direct team are back to answering your calls in our usual responsive time-frame.
How much can I order?
Due to the unprecedented demand, there are maximum quantity restrictions in place. If you try to order more than the maximum order quantity allowed for that product, a pop-up box informs you that you already have the maximum quantity in your basket. Please consider others and purchase respectfully at this time.
Can I have my products delivered to any address?
If you are a registered user of this site you can set different UK delivery addresses. Please note that we do not deliver to the Channel Islands therefore, cannot accept orders from the Channel Islands. If you do not register, we are only able to deliver to the cardholder's registered address.