If you have changed your mind for any reason, you may return products back to us in their original packaging, unopened and undamaged, within 14 days of receipt of goods. You will then be offered a refund. You must complete a returns form and include in the package. The form and returns label can be obtained by emailing the TENA Direct Customer Services team at tena.online@essity.com or by calling 0800 393 431.
Please note that you must return the goods back to us at your own cost and risk, and we recommend using a tracked service, as we cannot be held liable if the parcel is lost or damaged in transit. For bulk order returns, we will organise the return for you. Products that have been opened or damaged will not be refunded. All refunds are made via your original payment method. Our returns policy can be found in our terms and conditions.
Complaints
If you have a complaint, please contact the TENA Direct Customer Service team on 0800 393 431.