Terms of Use

Essity UK Limited  

Southfields Road  



LU6 3EJ  

Registered office England & Wales  

Reg. No Reg. No 3226403  


(“Essity, “we” or “us) 


The materials on this this website (the “Site”) are provided by Essity as a service to its customers and may be used for informational purposes only. Single copies may be downloaded subject to the provisions below. 

By downloading any material from this Site, you agree to these Terms of Use. If you do not agree to them, do not use the Site or download any material from it. 


Trademark Information 

All names, logos and trademarks are the property of Essity, its affiliates, related companies or its licensors or joint venture partners. Essity's trademarks and brand names may be used only as stated in these Terms of Use or with prior written permission from Essity. 


Any use of Essity's trademarks in the advertising and promotion of Essity's products requires proper acknowledgement. 


Restricted Use/Single Copy License 

All content included on this Site, such as text, graphics, logos, button icons, images, audio clips and software is the property of Essity or its content suppliers and is protected according to the laws of England and Wales and international copyright laws. Unauthorized use or distribution of any materials at this Site may violate copyright, trademark, and/or other laws and is subject to civil as well as criminal sanctions. 


This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial use that is not expressly permitted in writing by Essity. You may download one copy of the information found on the Site on a single computer for your personal, non-commercial, internal use only. 


You may not modify, use or transfer the information for any commercial purposes; nor may you remove any copyright or other proprietary notices from the information. You agree that you are responsible to prevent any unauthorized copying of the materials and to ensure that all employees and contractors - if applicable - of your organization adhere to these limitations. 


You are responsible for obeying all applicable copyright laws. We permit you to make copies of this Site as necessary incidental acts during your viewing of it; and you may print a copy for your personal use of so much of the Site as is reasonable for private purposes. All other use is strictly prohibited. You may not frame this Site nor link to a page other than the home page without Essity’s prior written permission. Essity does not grant any expressed or implied right to you under any patents, copyrights, trademarks or trade secret information. 


Disclaimer of warranties 

The information contained herein is provided "as is" without any expressed or implied warranty of any kind including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose. In case Essity is linking to the webpage of a third party, such linking is for the convenience of users only and Essity will have no liability for the content or accuracy of information contained in such webpage. 


In no event shall Essity be liable for any damages whatsoever including, without limitation, damages for loss of profits, business interruption, or loss of information, arising out of the use of or inability to use the information, even if Essity has been advised of the possibility of such damages. 


Essity further does not warrant the accuracy or completeness of the information, text, graphics, links or other items that may be contained within this information. Essity may make changes to this content, or to the products described therein, at any time without notice. Essity makes no commitment to update the information or other materials entered in this Site. 


User Submissions 

Essity may allow you to post information, comments or other material on our Site, social media networks or other online service. This is done in order to facilitate the flow of information about Essity and our products. 


Any material, information or other communications you transmit or post to this Site (“Communications") will be considered non-confidential, non-exclusive, royalty-free, irrevocable, fully sub-licensable and non-proprietary. Essity will have no obligations concerning the Communications. 

Essity will be free to disclose, copy, distribute, incorporate and/or otherwise use any Communications, together with all data, images, sounds, text, and other things embodied therein, for any and all commercial or non-commercial purposes. 


If you submit personal data to this Site or otherwise to Essity, you hereby consent to Essitys use of such data for the purposes of evaluating your information and to market Essitys products and services, including a right to transfer the data to third countries and post your personal data on the Internet. Essity will use this personal data solely in accordance with current data protection legislation and will be responsible according to the laws of England and Wales for such processing of personal data and you may contact Essity in case of incorrect data or other issues related to the personal data. For the Essity’s Privacy Policy, please click here.  


You may not post any Communications that can be judged as offensive or violating the privacy of other persons or which may be considered as commercial marketing or which is in any way illegal or inappropriate. Essity will delete such Communications when we become aware of them and we reserve the right to exclude you as a user from our Site or service. 


For use of third party services, such as Facebook, third party terms may also apply. For example, Facebook applies its “Statement of Rights and Responsibilities” to all users and visitors to Facebook, and we recommend that you read these terms before using any such third party service. 



Essity may revise these Terms of Use at any time by updating this posting. Essity reserves in its sole discretion, the right to (1) monitor and remove postings; and/or (2) discontinue Site availability, at any time without notice 


If any term, condition, or provision of these Terms of Use is determined to be unlawful, invalid, void or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby. 


If you order a free sample via TENA Direct through the website or by phone , the additional following provisions shall apply: 




Essity UK Ltd, Southfields Road, Dunstable, Bedfordshire LU6 3EJ. 




This promotional sampling offer is open to residents of the United Kingdom (England, Scotland, Wales and Northern Ireland) and Republic of Ireland aged 16 or over only, with the exception of employees of the Promoter, their immediate families, agents or anyone else professionally connected with this promotion. 


Offer Period  


Free samples are available whilst stocks last and are restricted to certain TENA incontinence products, absorbencies, and sizes. Free samples are also currently restricted to a maximum of 3 sample pieces per person per 12 month period. This condition will be reviewed on a regular basis and updated if relevant. To confirm if samples are currently available, please contact the TENA Direct team on 0800 393 431. 


Claim Instructions  


No purchase is necessary; however, an internet connection may be required and/or phone connection. Currently TENA free TENA samples are only available to order by phone. To apply for free samples, contact TENA Direct on 0800 393 431 and provide your name and full address details.  


Maximum 3 sample pieces per person per 12-month period. All free sample requests must be made directly by the person requesting it. If we establish that you have been requesting free samples for individuals other than yourself then we reserve the right to disqualify you from any further Essity promotion and, if deemed offensive or threatening, to report you to the appropriate authorities. 


Bulk requests made from trade, consumer groups or third parties will not be accepted. Incomplete, multiple or illegible requests and those which do not satisfy all requirements in full will be disqualified and will not be counted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means, that person’s requests will be disqualified and any free sample award will be void.  


Free samples  


For each valid request, recipients will receive at least 1 free sample piece of one of the selected, and available, TENA products. The free sample pack may also include further product information, brand information and discount codes and vouchers. These may change at any time and are not guaranteed. See individual voucher for usage and validity details. 




Most free samples arrive within 14 days but at busy times it could take longer. Please allow 28 days from submitting your request for delivery of your free sample. If you do not receive your free sample 28 days after submitting or have any queries, you should contact us on 0800 393 431. 


Data Protection 


You have the opportunity to request to receive future electronic communications from the Promoter about its products and services. By ticking the ‘opt in’ box and giving consent, you acknowledge, confirm and agree that personal data may be used for direct marketing and research purposes with regard to Essity products and services (including by mail, email and telephone). If consent is provided to receive such communications, you may unsubscribe at any time by following the instructions provided on each of the marketing communications. Essity will not disclose your details to a third party (other than Essity’s agencies for the purpose of servicing/implementing the promotion) without your prior consent. For Essity’s Privacy Policy, please click here. 




Essity may refuse to award a free sample, or seek its recovery, in the event of an entrant's fraud, dishonesty or non-entitlement under these terms and conditions. Essity is not responsible or liable for:  


A) Any claims that are lost or delayed due to faulty, failed or erroneous electronic data transmissions, 

B) Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines satellites, servers, computers or providers utilised in any aspect of this promotion causing delays or disruption, or  

C) Claims which are lost, delayed, corrupted, damaged, misdirected or incomplete or cannot be delivered for any technical, delivery or other reason. Proof of posting will not be accepted as proof of receipt. Inaccessibility or unavailability of the internet 


Essity reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimize the effect to you in order to avoid undue disappointment.  


Essity cannot accept any responsibility for any damage, loss, liabilities, injury, costs, expenses or claims suffered by you as a result of registering for the offer or of accepting any sample. Essity further disclaims liability for any injury or damage to you or any other person relating to the sample. 


Essity reserves the right to substitute the offer, in part or whole, with an alternative of equal or greater value in the event of circumstances beyond its control. 


Essity’s decision shall be final and binding in all promotional matters 


This promotional offer is governed according to the laws of England and Wales and entrants submit to the exclusive jurisdiction of the English and Welsh courts. By taking part in the offer, you agree to be bound by these terms and conditions governing this promotional offer and by any other requirements set out in related promotional materials. 


These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. 


Version 03/03/21