Contact us

Our experienced Customer Service team is here to answer any questions you may have about our products, and assist you with any order queries. You can find answers to common questions on our Frequently Asked Questions page here. We also have a step-by-step ordering guide here.

Email

When contacting us by email with an order related query, please include your name, address (including post code) and order reference/customer reference, along with your query. That way we’ll be able to look at your order and respond to you quickly with the information that you need.

tena.online@essity.com

Phone

Please contact us on the freephone number below. Our opening times are Monday to Friday, 8:30am to 5:00pm.

0800 393 431

Contact us by post

TENA Direct

Essity UK Ltd
Southfields Road
Dunstable
Bedfordshire
United Kingdom
LU6 3EJ

Find us on Facebook

TENA Carer

Contact Us

Our experienced Customer Service team is here to answer any questions you may have about our products, and assist you with any order queries. You can find answers to common questions on our Frequently Asked Questions page here. We also have a step-by-step ordering guide here.

Email

Phone

Contact us by post

Find us on Facebook