Help & Support

 

 

VAT Exemption

You are eligible for VAT relief on your order if:

You are not purchasing for a state regulated care or welfare provider or institution such as a nursing home or hospital, or for any other commercial purpose

AND

You are purchasing these incontinence protection products for yourself or a member of your immediate family who suffers from a chronic incontinence condition for your, or their, personal use in managing that condition

AND

You, or the person for whom you are making this purchase, are not an in-patient or resident of an institution such as a hospital or nursing care home.

NB: VAT exemption does not apply to Support products. VAT exemption can be redeemed on Checkout page.

More information about VAT relief on our products can be found on the HMRC website – VAT reliefs for disable people Reference: Notice 701/7 (August 2002)

FAQs

Our most frequently asked questions.